At our
foundation Modern is built for challenge, we seek it out and we conquer it. We do
this because we have a purpose, to serve those who look to us. There is not a
day that goes by where this is not true, demonstrated 300 fold by everyone who
turns a wrench, answers a phone, or hits a key. But there are times which stand
apart and brings it all into sharp focus.
We are
built for times like this.
February's ice storm cut a swath of disruption all too familiar to this region. Like Hurricane Sandy
before it, the staggering task at hand was met with stern resolve and brilliant
execution by the men and women of Modern.
Modern Power Systems was first on the front line. Coordinating service, moving inventory,
sorting through requests for help coming from every direction and source.
Bristol’s reorganized pole barn proved invaluable as Generac stock was placed
right next Power System’s building. Customers could drive up, load up, and
leave…by any means necessary:
There are
countless stories of folks directly served out of Bristol, but one we’d like to
draw special attention to occurred late in the day Wednesday. A man by the name
of Joe Behrle of Behrle Construction pulled up in his truck and came into the Power
Systems office. He had driven all the way from Media, PA
where his business is located. He’d been searching for a backup generator for
his company, spoke to Rosalie that afternoon, and was now able to get his hands
on a Generac portable unit. The team pulled it down in the barn for him, but to
his concern it required assembly before he could start it.
Right then
and there, without being asked, Roy Hoover and Cody Matthews split open the box
and began putting it together right there in the barn. Everything was checked
out, primed, and place in the back of Joe’s truck, ready to roll. He was
overwhelmed with the level of service and professionalism Modern brought to his
side.
With all the
phones ringing off the hook, with all the customers preparing to drop far more
money on our services than he had just done, we took the time to make sure he
was taken care of without a moment’s hesitation.
After the
surge in Power Systems comes another, chippers and grinders. Modern’s Equipment & Supply sales, service, and parts teams are working around
the clock to make sure our customers are able to take care of their
customers:
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Look no
further than what happened this afternoon in Bristol. Longtime customer Bill
Johnston is the owner of William Johnston & Company in Haverford, PA. The
company has been in business since 1929, and this week is shaping up to be one
of the busiest in its history. He needed reinforcements to tackle the army of
downed trees throughout Delaware County, so he came to the people he trusted: Ron
Dortone Sr. and Jr.
It took a 4x4
truck, a track loader, and a lot of muscle to extricate the Bandit 250xp from
winter’s grasp, but the Dortones understood that the quicker Bill got that Bandit hitched, the quicker
Bill’s customers would be taken care of. As soon as the chipper was on the main
drive Bill pulled up his pickup, signed the papers, and drove off to his
jobsite.
