Today we honor the dedication and drive that shapes all of us as ESOP owners by recognizing those who are our vanguards.
We are proud to honor our Owners of the Quarter for Spring 2014.
Paul Farrell, President and CEO
John's dedication to his job and those he serves knows no bounds of distance or time of day. I doubt many people would be able to produce an instance when John was not available to help solve their problems.
A nominator of his said it like this:
"John goes above, over and around the call of duty...no matter the day or time or what the problem is, he is there to help and keep you up and working. "
Scott's nomination came in the form of a signed letter from a customer to the Bristol branch. In its paragraphs are found the essence of an ESOP Owner:
"One of the things that makes Mr. Overbay a great asset is his attention to detail and proficiency at multi-tasking. I have had techs before that were good at one or a few aspects of this job but failed at other important tasks. Scott has shown the ability not only to turn wrenches and get vehicles running and working, but to keep the paperwork in order and maintain lines of communication...He always has an attitude of "How does we solve this problem?" instead of "We have a problem."
The big things matter, but what often makes the difference are the little things. Communication, paper work, proactive thinking and action. These may seem trivial in comparison to the job requirement of "fix my forklift". Scott is proof that your craft is mastered with hundreds of small details, not one big result.
Wrangling our Equipment & Supply service operation in Edison can be a tall order. Ryan has the ability to make it all look easy.
'"RYAN GOES ABOVE AND BEYOND ON EVERY CALL AND WITH EVERY CUSTOMER. HE MAKES MY JOB EASIER WITH HIS COMMUNICATION WITH ME AND THE CUSTOMER."
Never get rid of that beard!
"Rosalie is an extremely dedicated hard working Modern owner. She always goes over and above."
Rosalie is an embodiment of that ethos. Her dedication to the customer is unparalleled, more than a match to the conditions mother nature throws their way. One only has to look to the recent ice storm to see that it did not matter that a titanic number of calls had to be fielded, each one was a single customer who would be given every degree of attention and expertise Rosalie had to offer.